Welcome to Sandrine Chocolates. Please read these terms and conditions carefully before using our website. By accessing or using this website, you agree to be bound by these terms. Our priority is to ensure that you and your gift recipients are delighted with our luxury chocolates. If for any reason you are not completely satisfied, please contact us, and we will do our utmost to resolve the issue.
1. Security & Order Confirmation
- When placing an order via email or phone, you will receive an email confirmation with your order details.
- Your order constitutes an offer to purchase a product, which we accept upon processing your payment.
- Please ensure all details provided are accurate to avoid issues with your order.
2. Post & Packaging
- Prices for post and packaging apply to UK mainland addresses only.
- Standard delivery is via Royal Mail 1st class and typically takes 1-2 working days.
- Items are dispatched two working days prior to the requested delivery date where possible.
- Delivery is unavailable on Sundays, bank holidays, or the day immediately after a bank holiday.
- Exact delivery dates cannot be guaranteed.
- Full and valid postcodes are required for every order. Incorrect addresses, including postcodes, may result in failed deliveries, and we are not responsible for redirection costs.
3. Damage & Tracing Parcels
- For chocolates damaged during transit, please contact us within 24 hours of receipt.
- For undelivered parcels sent via Royal Mail, please contact us for tracking and tracing procedures.
- If a parcel is returned to us due to failed delivery or collection, an additional postage fee will apply for re-sending the parcel.
4. Overseas Orders
Please contact us directly for information on international deliveries.
5. Contact Details
For any queries regarding delivery, purchases, or products, please visit the Contact Us page on our website.
6. Product Details
- While we strive to ensure accuracy, we cannot guarantee that all information on the website is error-free.
- Prices, products, ingredients, and terms are subject to change without notice.
- If goods are unavailable, an alternative may be offered, subject to your approval.
7. Payment
- We accept Visa, MasterCard, and UK Debit Cards.
- Please ensure payment details provided are accurate, as incorrect details may delay processing.
- In the case of fraudulent card use, you are entitled to cancel the transaction or request reimbursement in accordance with Consumer Protection Distance Selling Regulations (2000).
8. Returns Policy
- If you are unsatisfied with a product, you may return it at your expense.
- Items must be returned in their original packaging and must not have been consumed, except for a reasonable portion to establish quality.
- Refunds include the full purchase price and postage costs or a replacement item will be offered.
9. Title
Ownership of goods remains with us until full payment has been received.
10. Privacy
We are committed to protecting your privacy. Any personal information collected is used solely for processing transactions and fulfilling orders. Details will not be shared unless required by law.
11. Spam Policy
We only send emails to customers who have provided their email addresses. All recipients can opt-out at any time.
12. Data Security
All personal data is stored securely. Our secure server encrypts all information before it is transmitted to us.
13. Data Protection Act 1998
Although not required to register under the Act, we adhere to its principles:
- Data is fairly and lawfully processed.
- It is kept secure, accurate, and up to date.
- It is not retained for longer than necessary.
14. Your Account
- You are responsible for maintaining the confidentiality of your account and password.
- Notify us immediately if you suspect unauthorised access to your account.
15. Website Access
- We strive for uninterrupted access to our website; however, maintenance or technical issues may occasionally cause delays.
16. Licence for Website Access
You are granted a limited licence to access and use our website for personal purposes only. Commercial use, resale, or data mining is prohibited without express written consent.
17. Your Conduct
You must use the website lawfully and not for purposes such as fraud, abusive behaviour, or copyright infringement.
18. Copyright
All content, including images, logos, and text, is the property of Sandrine Chocolates and is protected by copyright laws.
19. Events Beyond Our Control
We are not liable for delays or non-performance caused by events beyond our reasonable control, such as natural disasters or transport disruptions.
20. Waiver
Failure to enforce these terms does not waive our rights in future instances.
21. Governing Law
These terms are governed by the laws of England and Wales, and disputes will be resolved under the jurisdiction of English courts.
22. Statutory Rights
These terms do not affect your statutory rights.
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