1. Where are Sandrine Chocolates made?
Our chocolates are handmade by a small, long-established family of Belgian chocolatiers, ensuring the highest quality and authenticity.
2. Do you deliver chocolates across the UK?
Yes, we deliver to addresses across the UK. All deliveries are handled via Royal Mail 1st class post, and we aim for a delivery time of 1-2 working days.
3. Can I customise chocolate favours for an event?
Absolutely! We offer personalised favours, colour-matched to your event theme, filled with the chocolates of your choice. Contact us to discuss your requirements and arrange a consultation.
4. How do I place an order?
You can place an order via:
- Phone: Call us directly to discuss your order.
- Email: Send us your order details, and we’ll confirm by email.
Please ensure all details, including recipient address and postcode, are accurate to avoid delivery issues.
5. What are the delivery charges?
Delivery charges are calculated based on UK mainland addresses and are included in your final total at checkout. Contact us directly for information on international deliveries.
6. Can I track my order?
If you need to trace your order, please contact us, and we’ll provide details on the tracking and tracing procedure for Royal Mail deliveries.
7. What if my chocolates are damaged during delivery?
If your chocolates arrive damaged, please notify us within 24 hours of receipt. We will arrange for a replacement or refund at our discretion.
8. Can I return chocolates if I’m not satisfied?
Yes, you can return products at your expense if you’re not entirely satisfied. Chocolates must be in their original packaging and not consumed beyond what is reasonable to assess quality. We’ll provide a refund or replacement upon receiving the returned item.
9. Do you provide vegan or allergen-free chocolates?
Please contact us directly to discuss specific dietary requirements or allergen concerns. While our chocolates are handcrafted to the highest standards, they are produced in environments that may handle nuts, dairy, or gluten.
10. What payment methods do you accept?
We accept Visa, MasterCard, and UK Debit Cards. Payments are processed securely, and your details are not stored after the transaction is completed.
11. Can I taste samples before placing a large order?
Yes, we offer samples for tasting. Contact us to arrange a visit to our location in East Sheen, South West London, where you can sample our chocolates and view our range of favours and ribbons.
12. How do I contact Sandrine Chocolates?
You can reach us through the Contact Us page on our website. We’re happy to assist with any queries regarding orders, deliveries, or products.
We’re here to make your experience with Sandrine Chocolates as enjoyable as possible. For more information or personalised assistance, feel free to get in touch!
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