At Sandrine Chocolates, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and safeguard your data when you use our website or services. By accessing our website, you agree to the practices described below.
1. Information We Collect
We may collect the following information:
- Your name, address, email address, and phone number.
- Payment details when processing transactions (securely encrypted).
- Information provided through surveys or feedback forms to improve our services.
2. How We Use Your Information
The data we collect is used for the following purposes:
- Order Fulfilment: To process and deliver your orders efficiently.
- Customer Support: To respond to inquiries, resolve issues, and provide assistance.
- Marketing Communications: To send promotional emails, offers, or updates (only if you have opted in).
- Website Improvement: To analyse user behaviour and improve website functionality and customer experience.
3. Data Security
We take data security seriously and have implemented appropriate measures to protect your personal information.
- All sensitive data is encrypted and stored securely on our servers.
- Payment details are processed via secure payment gateways and are not stored on our servers once the transaction is complete.
4. Sharing Your Information
We respect your privacy and do not share your personal information with third parties, except in the following circumstances:
- Service Providers: Trusted third parties who assist in delivering orders (e.g., couriers or payment processors).
- Legal Requirements: When required to comply with legal obligations or protect our rights.
5. Cookies and Website Usage
Our website uses cookies to enhance your browsing experience.
- Cookies help us remember your preferences, track website performance, and improve user experience.
- You can manage or disable cookies through your browser settings, but this may affect the functionality of the website.
For more details on cookies, please refer to our Cookies Policy.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request the removal of your data from our systems.
- Opt-Out: Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us at [Insert Contact Email Address].
7. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or comply with legal requirements.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our website indicates acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
At Sandrine Chocolates, we are dedicated to safeguarding your privacy and ensuring your trust in our services.
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